Zenith Pro Wash

Effective Date: March 5, 2026

1. Introduction

Zenith Pro Wash (“Zenith,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you contact us, request a quote, or use our pressure washing and window cleaning services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect only the personal information necessary to provide our services and communicate with you effectively. This may include:

• Full name
• Phone number (including consent to receive SMS/text messages)
• Email address
• Service address or property location
• Service history, notes, and preferences

We do not collect or store payment card information directly. Payments are processed through secure third-party payment providers.

3. How We Collect Information

We collect personal information directly from you when you:

• Fill out a contact or quote request form on our website
• Call, text, or email us
• Schedule or confirm a service appointment
• Communicate with us via phone or SMS through our business communication platforms

Where appropriate, we will obtain your consent before or at the time of collection.

4. How We Use Your Information

We use your personal information for the following purposes:

• To schedule and perform services at your property
• To send appointment confirmations, reminders, and follow-ups
• To communicate with you regarding inquiries or customer support
• To send promotions, service updates, or seasonal reminders (only with your consent, in accordance with Canada’s Anti-Spam Legislation – CASL)
• To improve our services and operations

We do not sell your personal information to third parties.

5. SMS / Text Messaging

By providing your phone number and opting in, you consent to receive SMS/text messages from Zenith Pro Wash related to:

• Appointment scheduling and confirmations
• Service reminders and updates

Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not share mobile contact information with third parties for marketing or promotional purposes. Your SMS consent and opt-in data will not be shared with any third parties.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in limited circumstances:

• With trusted third-party service providers (e.g., scheduling software, CRM systems, payment processors) who assist in operating our business and are bound by confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Zenith Pro Wash, our customers, or others

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, and to comply with legal, accounting, or reporting requirements.

You may request deletion of your personal information at any time, subject to legal or contractual restrictions.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw your consent to the use of your information (subject to legal limitations)
• Request deletion of your personal information, where applicable

To exercise these rights, please contact us using the information below.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Zenith Pro Wash

Zenith Pro Wash

Email: support@zenithprowash.ca

Phone: 647-544-6932

Website: zenithprowash.ca

Location: Ontario, Canada

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date.

Your continued use of our services constitutes acceptance of any updated policy.

12. Disclaimer

This document is provided for general informational purposes and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure full compliance with applicable Ontario and Canadian privacy laws.